These Terms and Conditions ensure that you, the Customer, can shop with ease and confidence.
Application
These Terms and Conditions apply to all purchases made by you (the Customer) from Diamond Interiors Ltd, trading as DBI Furniture Solutions, registered in England and Wales (Company No. 3439053). The registered address is:
4 Horton Street, Wigan, Lancashire, WN6 7TF.
If you have any concerns or questions, please contact us before placing your order:
Email: info@dbifurnituresolutions.co.uk.
Phone: 01257 278277.
By placing an order, you confirm that:
You agree to be bound by these Terms and Conditions.
You are aged 18 years or older.
You have the legal capacity to enter into the agreement.
Definitions
Customer/Consumer/You means you the individual or business purchasing Goods or Services. Freely from another Company for the purpose of obtaining Goods or services;
Contract means the legally-binding agreement between you and us for the supply of the Goods, as outlined in the Order;
Delivery location means the Customer’s premises or other location where the Goods are to be supplied, as set out in the Order;
Goods means the Goods advertised on the website that we supply to you, of the number and description as set out in the Order;
Bespoke means Goods manufactured and/ or installed to the Customers individual and specific requirements.
Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the website;
Website means our website dbifurnituresolutions.co.uk on which the Goods are advertised;
Terms and Conditions mean the rules in which you agree to be bound by when making a purchase.
Goods
Customers must rely on the description of Goods detailed on their order form.
Goods that may appear on the website, catalogues, brochures and adverts although representative of the products available are for illustrative purposes and the actual delivered products ordered may have small variations to the specifications.
Bespoke Goods cannot be returned or refunded unless there is a manufacturing fault to which the Company will arrange for a repair of the Bespoke Goods.
All Goods displayed on the website are subject to availability. We reserve the right to withdraw or modify any Goods at any time without notice.
Any Goods found to be in breach of any applicable laws or legal safety requirements will be fixed to comply with any applicable laws and/or safety requirements.
Basis of Sale
The website and any descriptions thereto are not a contractual offer to sell nor should the description be relied upon as terms or conditions of a contract. The website is simply an invitation to treat. When an order has been submitted through the website, The Company can reject it for any reason. Notification of any cancellation will be sent via email to the nominated email address provided at the point of sale.
The order process is set out on the website. Each step of the process allows you to check and amend any errors before submitting the order.
Upon the Customer receiving an Order Confirmation email, a Contract will be formed and will become legally binding on both parties.
It is the Customer’s responsibility to ensure that the information contained within the Order Confirmation is complete and accurate reflecting the Customers’ requirements.
The Customer must inform the Company of any errors immediately by email including the Customers order number. However, the Company cannot accept any responsibility for any errors made by the Customer when placing an order.
Once a Bespoke order has been accepted, in the event the Company has started to make the Bespoke order, no further amendments or cancellations will be accepted.
Price and Payment
Charges including delivery are set out on our website, however in the event of an error occurring the Company reserves the right to cancel/vary the sum payable.
Prices and charges include VAT at the rate applicable at the time of the Order.
Payment is to be made when submitting the Order and you are required to submit the payment to complete the transaction.
Any quotation provided by the Company to the Customer is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time.
The Company retains all rights to cancel any order of Goods prior to dispatch where there has been a website pricing error. Any monies taken will be refunded to the Customer within 7 days of cancellation by the Company.
Delivery
We will deliver the Goods to the delivery address on the agreed delivery date, which will be confirmed at the time of order and upon entering into the Contract. Delivery will take place without undue delay, and in the event of unforeseen circumstances, we will inform you of any changes to the delivery date. You will be notified via email of any variations or delays to your order.
We do not deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes.
We may deliver the Goods in instalments due to stock shortages or other genuine reasons. You will not be charged extra for such deliveries
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
Cancellation
The Customer may cancel an order (excluding Bespoke orders) prior to the dispatch of the Goods without reason provided that the order is cancelled prior to the Goods being dispatched. In the event the Goods have been dispatched for delivery, a return must be actioned within 14 days of receiving the Goods.
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract as void if:
The Company have failed to deliver the Goods within the agreed period and no more than 14 days later than any mutual Agreement to extend the delivery period.
The Company will refund all monies to the Customer within 14 working days of the receiving the returned Goods by the same payment method used to order the Goods.
Part cancellation of any orders prior to delivery (excluding Bespoke Goods) will not be accepted, for the cancellation of Goods, the full order must be cancelled and re-ordered. The Company does not accept cancellations of any Bespoke Goods where the Bespoke Goods have commenced manufacturing.
The Company retains all rights to cancel any order at any time without reason prior to the dispatch of any ordered Goods.
Returns
The Customer may cancel and return their order (excluding Bespoke Goods) within 14 days of the final date of delivery provided the Goods are unused and are in the same condition that the Goods were delivered in without reason.
Cancellations must be submitted by email or via the online cancellation form on the Company website.
The Customer has 14 days from the date the cancellation is submitted to return the Goods. The Company will not accept any returned Goods after the 14 day period.
The Company will issue any refunds using the same means of payment as used for the initial transaction.
Risk and Title
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
Conformity and Guarantee
The Company has a legal duty to supply the Goods in accordance with the Contract, and will be classed as non-conformity if it does not meet the following obligations:
of satisfactory quality; reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and Conform to their description.
Warranties
We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer’s guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.
The Company will support the Customer with the installation of their new equipment and provide operating instructions as necessary. If installation is agreed upon in advance, it will be included in the delivery charge, which will be determined upon placing the order.
Privacy
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://dbifurnituresolutions.co.uk/privacypolicy) and cookies policy (https://dbifurnituresolutions.co.uk/cookiespolicy).
For the purposes of these Terms and Conditions:
‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
‘GDPR’ means the UK General Data Protection Regulation.
‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
We are a Data Controller of the Personal Data we Process in providing Goods to you.
Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
we will only Process Personal Data for the purposes identified;
we will respect your rights in relation to your Personal Data; and
we will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can e-mail: kgordon@diamondinteriors.co.uk.
Excluding liability
The Company does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Company’s other legal obligations.
Subject to the exceptions outlined above, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g., loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Customer believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
Complaints
The Customer should submit a complaint as soon as practicable, and in any event within 7 working days.
We deal with complaints in the following way: If the Customer has a complaint, it must be sent to info@dbifurnituresolutions.co.uk. We will aim to respond within 7 working days .We will also stipulate a timeframe, if appropriate for resolution.
Agreement in Full
This Agreement, including the order confirmation constitutes the entire Agreement between both parties, and supersedes all previous agreements, promises, and warranties.
Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, or constitute any party the agent of another party.
Rights and Remedies
The rights and remedies provided under this Agreement are in addition to, and not exclusive of any rights or remedies provided by law.
Governing Law
This Agreement (including any non-contractual matters) is governed by and construed in accordance with English Law.
Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction to hear and determine any suit, action or proceedings, and to settle any disputes, which may arise out of or in connection with this Agreement and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
