Delivery
We will deliver the Goods to the delivery address on the agreed delivery date, which will be confirmed at the time of order and upon entering into the Contract. Delivery will take place without undue delay, and in the event of unforeseen circumstances, we will inform you of any changes to the delivery date. You will be notified via email of any variations or delays to your order.
We do not deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes.
We may deliver the Goods in instalments due to stock shortages or other genuine reasons. You will not be charged extra for such deliveries
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
Returns
The Customer may cancel and return their order (excluding Bespoke Goods) within 14 days of the final date of delivery provided the Goods are unused and are in the same condition that the Goods were delivered in without reason.
Cancellations must be submitted by email or via the online cancellation form on the Company website.
The Customer has 14 days from the date the cancellation is submitted to return the Goods. The Company will not accept any returned Goods after the 14 day period.
The Company will issue any refunds using the same means of payment as used for the initial transaction.
