1. What does DBI Furniture Solutions specialise in?
DBI Furniture Solutions specialises in creating fully furnished, ready-to-work office spaces. From ergonomic seating and office desks to meeting pods, storage, tables, and soft seating, we supply quality furniture from leading UK manufacturers.
Alongside our product range, we also deliver complete workplace services through our sister company Diamond Interiors, including space planning, office fit-outs, redesigns, and refurbishments. Whether you’re refreshing a single room or fitting out an entire building, we offer end-to-end office transformation.
2. Where are you located?
We’re based in the north west of the UK with clients across the country. Our team provides on-site visits, measurements, space planning, installation, and project support nationwide. No matter where your workspace is located, we can help you design it, furnish it and get it up and running smoothly.
3. Do you offer custom furniture?
Yes, we offer a wide range of bespoke and made-to-order options. Many of our office furniture products can be customised by size, finish, fabric, configuration, and colour to suit your workspace design.
For larger projects or specialist requirements, we can also design tailored solutions through our space planning and fit-out service. If you have something specific in mind, our team will work with you to bring it to life.
4. How do I place an order?
You can place an order directly through our website by adding your chosen products to the basket and checking out. If you’re working on a larger project or need help choosing the right furniture, you can also contact our team – we’ll walk you through options, provide quotes, and handle everything for you from planning to installation.
5. Can I modify or cancel my order after placing it?
You can cancel your order before it has been dispatched, except for bespoke items. If your order has already been dispatched, you’ll need to follow our returns process and send the goods back within 14 days of receiving them.
Bespoke or made-to-order items cannot be cancelled once manufacturing has started. If you need to make a change or cancel, get in touch as quickly as possible, and we’ll advise what’s still possible based on the status of your order.
6. Do you offer delivery services?
Yes, we deliver across England, Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. Deliveries are made on the agreed delivery date, and we’ll update you immediately if anything changes. In some cases, goods may arrive in instalments due to stock or manufacturing schedules, but you won’t be charged extra for split deliveries.
7. How long does delivery take?
Your delivery date will be confirmed when you place your order. On the off chance there are any delays, we’ll update you straight away by email.
Some items may arrive in instalments due to stock or manufacturing timelines, but you won’t be charged extra for split deliveries. We deliver across England, Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands.
8. Will you assemble the furniture upon delivery?
For most orders, we offer a full installation service that includes assembly, setup, and removal of all packaging. This is handled by our installation team and is especially useful for larger office projects.
9. What is your return policy?
You can return your order (excluding bespoke or made-to-order items) within 14 days of the final delivery date, as long as the goods are unused and in the same condition they arrived in.
10. Do your products come with a warranty?
Yes. All of our products come with a free manufacturer’s guarantee, which takes effect as soon as your goods are delivered. The guarantee covers you for the duration and scope set by the manufacturer, and full details – including the manufacturer’s name, address, and terms – are provided with your order.
11. Do you offer interior design consultations?
Yes, we offer full space planning and design consultations. Our team can create 2D and 3D layouts, help you choose colours and finishes, and plan your workspace so it’s comfortable, practical and aligned with how your team works. This service is available for both small updates and full office fit-outs, which are handled through our sister company Diamond Interiors.
12. How can I contact customer support?
You can reach our team by phone or email, or through the contact form on our website. Whether you need help with an order, advice on products, or support with a larger project, we’re always here to help.
13. Can I visit your showroom?
Our HQ is a showcase of what we do – we practice what we preach, using all of the fabulous furniture we have on the website within our workspace. As we are a working office we would arrange an appointment for you to visit to see what would suit your workplace.
If you are completing a large project or full fit-out which requires a variety of furniture, we can arrange a visit to the manufacturers showroom so you can experience the furniture ranges for yourself.
14. Are all products displayed online available in-store?
No, all the furniture is made to order, however, we will be able to show you variations of the products within manufacturers showrooms and we can make an appointment to visit with you so that you can experience the product ranges for yourself.
